Refunds and Returns Policy for BlueLightsGuard
Effective Date: 18.09.2024
Thank you for shopping with BlueLightsGuard, operated by Jahana. We strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, our Refunds and Returns Policy provides clear guidelines on how you can return products and obtain a refund. Please read the policy carefully.
1. Returns Eligibility
You may return products purchased from BlueLightsGuard under the following conditions:
- The product must be unused, undamaged, and in its original packaging.
- Returns must be initiated within 14 days from the date you received the product.
- The product must include all original accessories, manuals, and any promotional items (if applicable).
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Items that have been damaged, altered, or show signs of use.
- Products without the original packaging or missing accessories.
- Custom or personalized items.
Please note that for hygiene reasons, any product that has been used cannot be returned.
3. Initiating a Return
To initiate a return, follow these simple steps:
- Contact Us: Email us at amarjahanhithayathullah@gmail.com with your order number, details of the product you wish to return, and the reason for the return.
- Return Authorization: Once we approve your return request, we will send you instructions on how to return the product.
- Ship the Product: You will be responsible for shipping the product back to us at the following address: Jahana
IOB Nagar, Trichy
Email: amarjahanhithayathullah@gmail.com Be sure to use a traceable shipping service and purchase shipping insurance. We cannot guarantee receipt of returned items.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the product was damaged upon delivery, defective, or the wrong item was sent. In such cases, we will cover the return shipping expenses.
5. Inspection and Approval
Once your returned item is received, we will inspect it and notify you of the approval or rejection of your refund. Please allow up to 5 business days for this process.
6. Refund Process
If your return is approved, the following steps apply:
- Refund Method: Refunds will be processed via the original payment method used during your purchase.
- Refund Timeframe: Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.
If your return is rejected, we will notify you with the reason and provide you with the option to have the product shipped back to you at your cost.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item (following the return process) and place a new order for the desired product.
8. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at amarjahanhithayathullah@gmail.com. We will arrange for a replacement or a refund, including covering any shipping costs for the return of the defective item.
9. Cancellations
Orders can be canceled if they have not yet been processed or shipped. Please contact us as soon as possible if you wish to cancel your order. Once an order has been shipped, it cannot be canceled, and you will need to follow the returns process outlined above.
10. Contact Information
If you have any questions about our Refunds and Returns Policy or need assistance with a return, please contact our customer support team:
Email: amarjahanhithayathullah@gmail.com
Address: IOB Nagar, Trichy
We are here to assist you and ensure your shopping experience with BlueLightsGuard is smooth and satisfying.